Troubleshoot Chat Capture

Current guide

Troubleshoot chat capture#

Capture is completion-based. Workbench records a turn after the assistant response finishes, while Workbench is enabled, you are signed in, and the page is recognized as a supported AI chat.

A chat was not recorded#

Confirm Workbench is enabled and signed in on the AI site.
Let the assistant response finish; do not close, reload, or disable Workbench during generation.
Wait briefly for Collect to update.
Refresh the AI page, send a small test message, and let it complete.

Permission for a regular website does not provide provider-specific chat capture. If the test still fails, report the provider, page URL, Workbench version, and whether the final assistant response was visible.

The sidebar shows it, but Conversations does not#

The active chat can appear in the sidebar before its latest turn is committed, or the Conversations page may be filtering it out.

Clear search, platform, model, date, and tag filters.
Choose Show hidden.
Let the current response finish, then reopen Conversations.
If a sync badge is actionable, read it before retrying.

A recorded conversation has no visible turns#

Choose Show all hidden turns and unhide the turns you need. Workbench also isolates malformed legacy entries so one damaged turn does not break the entire page. If hidden turns reveal nothing, open the sync or recovery control and download any offered recovery JSON before choosing a version.

A turn is missing from Collect#

A turn can be temporarily absent while a response is generating, when it is hidden, when the provider changed the visible branch or regenerated answer, or while a newly opened chat is being reconciled.

Wait for generation to finish and reopen Collect.
Check Show all hidden turns in Conversations.
If the live page shows a different branch or regenerated answer, select it and allow capture to refresh.

Scroll to turn does nothing#

Some providers do not load older messages until you scroll upward. Manually load the older part of the chat, then choose Scroll to turn again. The action does not repeatedly retry on its own.

Response metrics are missing#

Inline metrics currently apply to assistant responses on ChatGPT and Claude. Word count can appear without Cloud Sync. Link totals require detectable links; live or broken-link checking also requires the citation setting, feature access, and Cloud Sync & Intelligence.

Wait for the response action row to finish rendering, then refresh once. A prompt, an unsupported provider, or a response without detectable links will not show every metric.

An attachment was not captured#

Attachment capture requires Cloud Sync & Intelligence because private bytes are stored for authenticated, per-file download. Capture starts after the attached message completes.

Check these limits and conditions:

Maximum file size: 20 MiB per file.
Account storage: 250 MiB and up to 250 attachments.
HTML and JavaScript files are blocked; supported common document, image, archive, and text types still depend on the provider source.
A provider's temporary file URL may expire or reject capture.
Leaving during generation or viewing a chat captured before attachment support can leave the file absent.

Keep the provider page open briefly while temporary sources are retried, then check the conversation and Files tab. Permanently deleting the conversation also removes its stored attachments; hiding it does not.

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