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Troubleshooting
Troubleshooting#
Start with the symptom you can see. The guides below preserve local data, distinguish a temporary retry from a permanent condition, and tell you when reinstalling would make recovery harder.
Choose what is wrong#
Swipe horizontally, or focus the table and use arrow keys, to see every column.
| Symptom | Use this guide |
|---|---|
| Workbench, the floater, or the sidebar is missing; insertion or webpage extraction fails | Website access and the interface |
| A conversation, turn, response metric, or attachment was not captured | Chat capture |
| Data is pending, retrying, conflicting, missing on another device, or blocked from sync | Sync and data |
| An AI action is disabled, fails, is interrupted, or has a credit question | AI actions and credits |
| CSV import, linked content, download, filename, ZIP, or PDF output is wrong | Import and export |
Workbench shows a code such as OTP_EXPIRED, OVERSIZE, or MODEL_SELECTION_CHANGED | Error codes |
Safe first checks#
- Preserve the affected page or item. Let an active response or save finish.
- Read the visible status, sync badge, or inline error before retrying.
- Confirm Workbench is enabled, you are using the intended account, and the current site is allowed when relevant.
- Check the internet connection for sync, sign-in, attachment, or AI work.
- Retry the specific action once. Refresh only when the relevant guide recommends it.
Report a reproducible bug#
Use Report a Bug in the popup's account menu for a reproducible product defect.
- Sign in before submitting. Bug-report writes require an authenticated Workbench account.
- The submitted description is sanitized and limited to the first 4,000 characters. Put reproduction steps, the expected result, and the actual result first.
- Prepared technical diagnostics are attached only when Include diagnostics is selected.
- Never include passwords, API keys, payment details, private prompt content, or other secrets.
- The on-screen acknowledgement confirms receipt, but the form does not create a personal email reply thread.
Use Contact Support for billing, account, subscription, or credit issues, when sign-in itself is broken, or when you need a reply.
Keyboard and dialog behavior#
Escape and focus handling vary by surface. Search Anything, several input editors, and the Bug Report dialog support Escape, while another dialog may require its visible Cancel or Close control. Some dialogs keep Tab focus inside; others may allow focus to move behind them. If that happens, click back into the dialog and continue with its visible controls.
Before you contact support#
Include the Workbench version, browser and version, affected site or feature, exact steps, visible error or code, and whether the problem repeats after one safe retry. A screenshot is useful when it excludes private content.
Related pages#
Guide feedback