Troubleshooting

If Workbench isn't behaving as expected, this guide covers the most common issues and their solutions. Most problems can be resolved in a few minutes without reinstalling the extension.

Quick Troubleshooting Checklist#

Before diving into specific issues, try these quick fixes:

• Refresh the current page.
• Close and reopen the browser tab.
• Restart your browser.
• Ensure Workbench is enabled in your browser's extensions.
• Verify you're signed in if using cloud features.
• Check your internet connection if cloud sync or AI-powered features are affected.
• Update Workbench to the latest version.
• Disable other extensions temporarily to rule out conflicts.

Common Issues#

Workbench Doesn't Appear on Supported Websites#

Possible Causes

• The extension is disabled.
• The current website is unsupported.
• The page loaded before Workbench initialized.
• Another extension is interfering.

Solutions

1. Refresh the page. 2. Verify Workbench is enabled in your browser. 3. Open a new supported AI chat. 4. Restart your browser. 5. Temporarily disable other browser extensions to identify conflicts.

Sidebar Doesn't Open#

Try the Following

• Click the Workbench extension icon.
• Refresh the page.
• Ensure the sidebar isn't already collapsed.
• Check whether overlay or push mode is enabled in your preferences.
• Restart the browser.

If the issue continues, disable and re-enable the extension.

Floater Button Is Missing#

The floater may have been disabled.

Check:

Settings → Floater

Make sure:

• Floater is enabled.
• The current website supports the floater.
• The sidebar isn't already open (the floater automatically hides in some situations).

Conversations Are Not Being Saved#

Verify

If cloud sync is enabled, also verify that you're signed in.

Cloud Sync Isn't Working#

Possible Causes

• Internet connection issues
• Authentication expired
• Cloud sync disabled
• Temporary server issue

Solutions

• Sign out and sign back in.
• Verify cloud sync is enabled.
• Check your internet connection.
• Wait a few minutes and try again.
• Refresh the browser.

Prompt Library Is Empty#

If your prompts are missing:

• Confirm you're using the correct account.
• Check whether cloud sync is enabled.
• Search the prompt library.
• Verify prompts weren't filtered by tags or models.
• Restore from a previous backup if available.

Scratchpad Changes Are Not Saving#

Try the following:

• Wait a few seconds before closing the page.
• Ensure cloud synchronization has completed.
• Refresh the page.
• Restart the browser.

If you're working offline, changes will sync once you're connected again.

AI Features Aren't Working#

Examples include:

• Prompt optimization
• Rewrite
• Summarize
• Flashcards
• Quiz generation
• Tone rewriting
• AI analysis

Check the following:

• Internet connection
• Available AI credits
• Active account session
• Temporary service availability

If everything appears normal, retry after a few minutes.

Citation or Hallucination Analysis Doesn't Complete#

Verify:

• The selected response contains supported citations.
• The cited websites are publicly accessible.
• Your internet connection is stable.

Large responses or slow websites may require additional processing time.

Compare Across LLMs Doesn't Work#

Confirm:

• The feature is available for your plan.
• Supported AI platforms are selected.
• You're signed in.
• Network connectivity is stable.

Retry after refreshing the page.

Keyboard Shortcuts Don't Respond#

Check:

• Keyboard shortcuts are enabled.
• Another extension isn't using the same shortcut.
• The current website supports shortcut functionality.
• Browser permissions haven't changed.

Restart the browser if necessary.

Import or Export Fails#

Before exporting:

• Ensure sufficient storage space.
• Verify the selected export format.
• Try exporting a smaller dataset if working with a very large library.

Before importing:

• Confirm the file format is supported.
• Verify the file hasn't been modified unexpectedly.
• Ensure the CSV structure matches the expected format.

Slow Performance#

Performance may be affected by:

• Large prompt libraries
• Extensive conversation history
• Numerous active browser extensions
• Limited system resources

You can improve performance by:

• Restarting the browser.
• Closing unused tabs.
• Disabling unnecessary extensions.
• Updating your browser.
• Keeping Workbench updated.

Browser Compatibility#

Workbench is designed for modern Chromium-based browsers.

If you're using an unsupported browser, some features may not function correctly.

Always keep both your browser and Workbench updated to ensure the best experience.

Extension Conflicts#

Some browser extensions may interfere with Workbench.

Common examples include:

• Sidebar extensions
• Clipboard managers
• Website modification tools
• Privacy or script-blocking extensions

If you suspect a conflict:

1. Disable other extensions temporarily. 2. Reload the page. 3. Re-enable extensions one by one until the conflicting extension is identified.

Resetting Workbench#

If multiple issues occur simultaneously, a clean reset often resolves unexpected behavior.

General reset steps:

1. Close your browser. 2. Disable Workbench. 3. Re-enable the extension. 4. Restart the browser. 5. Sign in again if required.

Still Need Help?#

If the issue continues after trying the steps above:

• Include a clear description of the problem.
• Mention your browser and version.
• Include your Workbench version.
• List the steps required to reproduce the issue.
• Attach screenshots if applicable.

Providing detailed information helps us diagnose and resolve issues more quickly.

For additional assistance, visit the Support page or contact the Workbench support team.