Current guide
Refunds
Refunds
The refund model in Cognardo Workbench follows from the cancellation model: normal cancellations and downgrades do not refund, because nothing is cut short. The paid cycle runs to its end, access intact, and then the plan changes. Refunds exist for the exceptions: payments that went wrong rather than plans that changed minds. This page covers the policy, the exceptions, and how to raise one. The policy of record lives at workbench.cognardo.com/legal/refund.
Prerequisites:
- A payment on the account: Refunds concern PRO, MAX, and top-up payments made through Paddle. The free plan takes no payment, so nothing on it can need refunding.
When refunds do not apply#
- Cancelling a plan: A cancellation lands at the end of the billing cycle, with full access until then. The remainder is used, not returned. See cancel your subscription.
- Downgrading a plan: The same cycle-end model, the same outcome: no refund for the days between the decision and the cycle's turn. See manage your plan.
- Changing your mind after payment: The restore path exists for cancellations reconsidered; a completed payment for a cycle stands.
The design intent is simple: because access never ends early, there is nothing unpaid-for to give back.
When refunds do apply#
The exceptions are payment failures, not plan decisions:
- Charged but not credited: Payment was deducted, but the plan or credits never landed on the account, and the checks in billing did not resolve it. This is the clearest refund case.
- Conditions under Paddle's terms: Paddle is the payment processor of record, and its terms and conditions govern the special cases beyond ours. Where they provide for a refund, they apply.
The authoritative version of the policy, including any conditions added or refined after this page, is workbench.cognardo.com/legal/refund.
Request a refund#
- Rule out the sync lag first. A payment that has not reflected yet is far more common than one that failed: work the ladder in billing, ending with a restart of Chrome and a fresh sign-in.
- Raise a ticket with support, covered in contact support.
- Include what the review needs:
- The account email the payment belongs to.
- What was bought: the plan or the top-up.
- When the payment was made, and its Paddle receipt or confirmation.
- What the account shows instead: the plan or credits that never arrived.
- Support reviews the case against the policy and Paddle's records, and the resolution follows from there.
FAQ#
Do I get a refund when I cancel?+
No. Cancellation lands at the end of the billing cycle with access intact until then, so the paid days are used rather than returned. See cancel your subscription.
I was charged but my plan never activated. What now?+
Work the checks in billing first, since a short lag is the usual cause. If the plan still has not landed, raise a ticket with the payment details; charged-but-not-credited is exactly what the refund exceptions exist for.
Where is the full refund policy?+
At workbench.cognardo.com/legal/refund, which is the policy of record and governs wherever this page summarizes.
Who actually processes the refund?+
Paddle, as the payment processor, once a case is accepted. Card details and the money side live with Paddle end to end.
Can I get a partial refund for unused days?+
No. The cycle-end model means there are no unused days: access runs to the end of what was paid for.